Urgent calls, flagged by your rules
When you pick HVAC during setup, these urgent rules are filled in for you. Change them to match how your shop works.
- URGENTNo heat in freezing weather
- URGENTNo cooling in extreme heat
- URGENTElderly person or infant at home without heat or AC
Calls that match get URGENT at the start of the email subject. Tune-ups, maintenance plans, new-system quotes and duct work come through as routine messages. For life-safety emergencies, callers are told to call 911.
Live in 3 steps, all online
Tell it about your business
Name, hours, service area, services you do and don't offer, urgent rules, and where to email messages. About 2 minutes.
Forward your missed calls
Turn on “forward when busy or unanswered” to your own Stratiphone number with our carrier guides. You keep your number.
Get every missed call by email
Each message arrives right after the call, with urgent calls flagged.
What it does, and what it doesn't
What it does
- Answers in your business's name and says it's your virtual assistant
- Takes a structured message: name, callback number, service address and the problem
- Reads the callback number back so the caller can confirm it
- Flags urgent calls using the urgent rules you set
- Emails you the message right after the call
What it doesn't do
- Book appointments or check a calendar
- Transfer calls to you or anyone else
- Dispatch a technician or promise an arrival time
- Quote prices or policies you haven't given it
- Handle health information: it isn't for medical or dental offices
Busy in peak season? Pro includes 400 call minutes a month, and on a paid plan the assistant keeps answering past that at 25¢/min.
Pricing
Every plan starts with a 7-day trial (card required, 30 minutes included), $0 today. The 7 days start when your Stratiphone number goes live; your selected plan bills automatically when the trial ends unless you cancel first.
$79/mo Starter (150 min) • $149/mo Pro (400 min) • 25¢/min overage on active paid plans
- 7-day trial (card required, 30 minutes included, $0 due today)
- Your own dedicated Stratiphone forwarding number
- 150 AI-answered call minutes / month included, then 25¢/min
- Instant email after every missed call, urgent calls flagged
- Text alerts: +$9/mo add-on (coming soon)
- Check setup, manage billing or cancel online any time
- Online carrier forwarding guides and support form
- 7-day trial (card required, 30 minutes included, $0 due today)
- Your own dedicated Stratiphone forwarding number
- 400 AI-answered call minutes / month included, then 25¢/min
- Instant email after every missed call, urgent calls flagged
- Text alerts with call summary and link (coming soon)
- Check setup, manage billing or cancel online any time
- Online carrier forwarding guides and support form
7-day trial (card required, 30 minutes included; hard-capped at 30 minutes, after which calls go to your voicemail). Overage of 25¢/min applies only on an active paid plan, past its included minutes. Billed via Stripe as STRATIBACK LLC* STRATIPHONE when the trial ends unless canceled. Your carrier's own charges for forwarded calls still apply. See the Terms.
Questions
Can it tell callers which brands or services we handle?
Yes, if you list them. During setup you enter the services you offer and don't offer, your service area and your hours, and it answers from that. Anything not in your profile, it passes to you as a question in the message.
Will it quote prices or promise a time?
No. It only answers questions your business profile covers (like your hours, service area and the services you do and don't offer). It never makes up prices, availability or arrival times, and never promises that someone is on the way.
Does it book appointments?
No, it takes messages. It doesn't book appointments, check your calendar, transfer calls or dispatch anyone. It tells callers the team will follow up, and emails you the message so you can call them back.
Do I need a new phone number or to switch carriers?
No. You keep your existing business number and carrier. We assign your business its own dedicated Stratiphone forwarding number, and you turn on “forward when busy or unanswered” so Stratiphone only answers the calls you miss. Nothing is ported.
How does the 7-day trial work?
Both plans start with a 7-day trial (card required, 30 minutes included) and your own dedicated forwarding number. $0 is charged at checkout, and the 7 days start when your number goes live. Your chosen plan ($79/mo Starter with 150 min or $149/mo Pro with 400 min) bills automatically when the 7 days end unless you cancel first. On an active paid plan, minutes past your included minutes are 25¢/minute.
Can it text me about calls?
Coming soon. Yes, if you want. Text alerts arrive after each call with the caller’s name, a tap-to-call-back number, a short summary and a private link to the full message (the link works for 30 days). They’re included in Pro and during the trial on both plans; on Starter they’re a $9/mo add-on. Turn them on from your setup page by verifying your mobile number with a texted code, and reply STOP any time to stop them. Msg & data rates may apply. Email alerts continue either way.
Is it for medical or dental offices?
No. Stratiphone is not HIPAA compliant and can't be used for health information. We don't sign business associate agreements, and our Terms don't allow healthcare providers to use it.
Stop sending missed calls to voicemail.
Set up your assistant online in about 2 minutes, get your own dedicated forwarding number, and start your 7-day trial.
Start 7-day trialQuestions first? Submit a support request or see how Stratiphone works.